Unlock the Power of Data Mining in Contact Centers to Drive Smarter Data-Driven Decisions
Every day, contact centers generate massive volumes of customer data—from personal information to interaction histories across voice, chat, email, and social channels. However, many organizations still struggle to turn this data into real business value. This is where data mining in contact centers plays a critical role. By applying advanced techniques such as customer data…
We are hiring. “Software Developer (Mid-level)”
Position: Software Developer (Mid-level) Role Overview: We are looking for a mid-level Application Software Developer to join our team in Bangkok. This full-time role involves working closely with clients to understand their requirements and delivering tailored software solutions. You will collaborate with our engineering team in Japan and contribute to the development and customization of…
Press Release: Contact Center CRM Solutions FastHelp and FastAnswer New Versions Launched, Dramatically Improving Customer and Employee Experience
February 4th, 2025 Techmatrix Corporation (Tokyo Stock Exchange Prime / Securities Code: 3762) Contact Center CRM Solutions FastHelp and FastAnswer New Versions Launched, Dramatically Improving Customer and Employee Experience Techmatrix Corporation (Headquarters: Minato-ku, Tokyo; President: Takaharu Yai) today announced the launch of new versions of its contact center CRM system “FastHelp” and FAQ knowledge system…
Press Release: FastSeries Unveils “FastGenie” Generative AI Features Boosting Contact Center Efficiency with Response Support and Conversation Summarization
January 21, 2025 Techmatrix Corporation (Tokyo Stock Exchange Prime / Securities Code: 3762) Techmatrix Corporation (Headquarters: Minato-ku, Tokyo; President: Takaharu Yai) has announced the release of a suite of generative AI features called “FastGenie” available for their contact center solution, FastSeries. FastGenie leverages advanced generative AI technologies, such as Amazon Web Services (AWS)’s Amazon Bedrock…