Telephony-CTI-Linkage

Computer Telephony Integration (CTI) enables telephone system to interact with various computer system to enhance communication and functionality.

Integration with customer relationship management (CRM) software is commonly used in call centers and customer support systems. This can improve efficincy and provide a seamless experience for users

FastHelp5 with CTI integration enhances the below functionality.

  • Screen popup
  • Click-to-call
  • View/search call history (depend on PBX specification)

Benefits

Various features are additionally available by FastHelp5 and CTI linkage. This does not restrict as long as API is opened

  • Enhanced productivity
  • ie: screen popup with customer information and click to call functionality
  • Improved customer service
  • CTI enables call centers and customer support teams to access relevant customer information instantly when a call is received.
  • The completed view of customer history and presence as well as previous interaction can be shown easily.
  • Better customer engagement and accurate data management.
  • Seamless data exchange enables agents to view customer records, update information in real-time, and track all activities within the CRM system, leading to better customer engagement and accurate data management.
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Telephony-CTI-Linkage

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