FastChat
Other services in FastSeries : FastAnswer2 | FastHelp5
Web Chat Solution
FastChat is a web chat solution provided by TechMatrix to respond inquiries on company’s website.
FastChat seamlessly incorporates auto responses by linking to various chatbot services with manned responses sent by an operator.
Customer inquiry response solution, seamlessly incorporates auto responses by linking to chatbot services with manned responses sent by an operator.
Why Customer Loves FastChat
FastChat has the chatbot function which automates customer service. It supports answer the questions which customers asking often, so it decreases the contact amount to the contact center, improves customer service satisfaction and enhances contact center productivity.
What are features available in FastChat?
- Incorporating web chat as a customer service channel
- Auto responses using artificial intelligence (AI) systems
- Manned operator response
- Smoothly switch between chat bot and operator
- Multi-person chat responses
- Prohibited word settings
- Implement a web chat that fits in with the design of your company’s home page!
- Visual data on customer feedback by Report function.
- Response assist functions
- Register user information
- Incoming call notifications
- Push URL function
- Rating function (Questionnaire)
- Set operating times
- Real-time monitoring
- Manage chat response history
- Manage operator groups
FAQ
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