Eco System (Omni Channel to CRM)

Omni-channel capabilities are essential (Customer Relationship Management) for contact center solution that this can truly create a competitive advantage in the market.

Connect all the channel together in one system

It is time to support to those major omni-channels and create sensitive issue into ticket data.

  • Call
  • LINE
  • Email
  • Instagram
  • Webboard
  • Pantip
  • Twitter
  • Lazada (roadmap)
  • Shopee (roadmap)
  • Facebook Message
  • Facebook Comment
  • Google My Business

Customers’ pain point

  • Inconsistent experiences
  • Fragmented communication
  • Lack of personalized experiences
  • Difficulty in accessing information
  • Long response times
  • Limited customer support options

Benefits

  • Consistent customer experience
  • Seamless customer journey
  • Holistic customer view
  • Integrated data and insights
  • Efficient communication and collaboration
  • Flexibility and convenience for customers
บริการทั้งหมด

Telephony-CTI-Linkage

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