FastSeries Solution
FastSeries is a software package that includes a contact center CRM system and FAQ system developed and provided by TechMatrix. Combining outstanding usability and a rich set of practical features,
FastSeries enhances customer service quality and productivity while helping cultivate customer loyalty.
Enhanced Solution
We offer the integrated CRM solution along with our partner systems to increase contact center productivity and expand the ability to manage the omnichannel experience for your customers.
Our CRM connects with the leading PBX telephony system, CDP and social monitoring system to provide advanced CRM solution.
FastSeries Solution
FastSeries is available in the form of an on-premises software package or as a cloud service, depending on user preferences.
CRM for Contact Center
Ticket & Workforce Management
FAQ and Knowledge Management system
Generative AI functions for contact center:
FastHelp
FastHelp is a CRM system especially for Contact Center.
This system can be used by customer service operations from all industries, and of all sizes. It provides all features required for a contact center operation with a user interface that is very easy to use.
FastHelp
FastAnswer
FastAnswer
FastAnswer is an FAQ and knowledge management system.
FastAnswer can be used by all industry types and categories of business, regardless of size. This system helps you improve the contact center’s productivity. It is very easy to use and easy to create the knowledge database.
FastGenie
Generative AI Functions for FastSeries
FastGenie is a suite of generative AI features offered by TechMatrix. It covers a wide range of functions such as operator response assistance, real-time summary of conversation content, VOC extraction, AI chatbot, and FAQ creation assistance to improve contact center operational efficiency and customer satisfaction. We also conduct PoC (proof of concept) tailored to your company.
FastGenie
Enhanced Solution
Customers request more than CRM, below are our key solutions.
FastSeries Solutions
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PBX Telephony CTI-Linkage
We have lots of cases to connect CTI with world-wide famous Telephony products.
Our CTI support both inbound, outbound and Voice Recording system via our FastHelp screen dynamically.
PBX Telephony CTI-Linkage
CRM to CDP
CRM to CDP
We can provide the solution linkage between our own CRM and CDP.
CDP needs to pool all aggregated data. Customer Data and tickets are also not exception. So same as other data source, our CRM has function to data connection with CDP platform.
Eco System (OMNI Channel) Linkage
It is time to support to those major OMNI channels and create sensitive issue into ticket data.
Our OMNI channel function supports LINE message (based on LOA), facebook messenger, Email and our own webchat (FastChat). Also through our partner product (WarRoom ® / Wisesight product) seamless linkage, we can take in those customer voices into our ticket.
Eco System (OMNI Channel) Linkage
