FastGenie
Other services in FastSeries : FastAnswer | FastHelp
FastGenie
Generative AI Functions for FastSeries
FastGenie is a suite of generative AI features offered by TechMatrix. It covers a wide range of functions such as operator response assistance, real-time summary of conversation content, VOC extraction, AI chatbot, and FAQ creation assistance to improve contact center operational efficiency and customer satisfaction. We also conduct PoC (proof of concept) tailored to your company.
Transform Your Contact Center Operations
In today’s fast-paced business environment, contact centers are the frontline of customer experience. FastSeries with FastGenie empowers your team with intelligent AI capabilities that streamline operations, reduce manual workload, and deliver consistent, high-quality customer interactions. By automating routine tasks and providing real-time support to agents, FastGenie enables your contact center to operate more efficiently while maintaining the personal touch that customers value.
Key features:
- AI Assistant: Intelligently searches for relevant answers and summarize text from conversations
- Correct AI: Corrects and refines text to ensure clarity, accuracy, and professional tone
- AI Chatbot: Provides instant, intelligent responses to customer inquiries by leveraging your organization’s comprehensive knowledge base
- FAQ Generator AI: Automatically generates comprehensive FAQ content from existing data sources
- Translation AI: Delivers fast, accurate translations with contextual understanding across multiple languages
- Knowledge Base Integration Seamlessly integrate with FastAnswer knowledge base to provide responses based on accumulated, verified company information.
FAQ
Mauris ac tempus urna. Praesent lectus odio, ultricies eu scelerisque id, ornare nec purus.