{"id":2990,"date":"2025-11-04T07:53:36","date_gmt":"2025-11-04T07:53:36","guid":{"rendered":"https:\/\/techmatrix-asia.com\/?p=2990"},"modified":"2025-12-08T05:10:22","modified_gmt":"2025-12-08T05:10:22","slug":"omnichannel-crm-%e0%b8%a3%e0%b8%b0%e0%b8%9a%e0%b8%9a%e0%b8%97%e0%b8%b5%e0%b9%88%e0%b9%80%e0%b8%8a%e0%b8%b7%e0%b9%88%e0%b8%ad%e0%b8%a1%e0%b8%82%e0%b9%89%e0%b8%ad%e0%b8%a1%e0%b8%b9%e0%b8%a5%e0%b8%a5","status":"publish","type":"post","link":"https:\/\/techmatrix-asia.com\/th\/%e0%b8%9a%e0%b8%97%e0%b8%84%e0%b8%a7%e0%b8%b2%e0%b8%a1\/omnichannel-crm-%e0%b8%a3%e0%b8%b0%e0%b8%9a%e0%b8%9a%e0%b8%97%e0%b8%b5%e0%b9%88%e0%b9%80%e0%b8%8a%e0%b8%b7%e0%b9%88%e0%b8%ad%e0%b8%a1%e0%b8%82%e0%b9%89%e0%b8%ad%e0%b8%a1%e0%b8%b9%e0%b8%a5%e0%b8%a5\/","title":{"rendered":"Omnichannel CRM : \u0e40\u0e0a\u0e37\u0e48\u0e2d\u0e21\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e17\u0e38\u0e01\u0e08\u0e38\u0e14\u0e40\u0e1b\u0e47\u0e19\u0e2b\u0e19\u0e36\u0e48\u0e07\u0e40\u0e14\u0e35\u0e22\u0e27"},"content":{"rendered":"\n<p>\u0e43\u0e19\u0e22\u0e38\u0e04\u0e17\u0e35\u0e48\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e2a\u0e25\u0e31\u0e1a\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07\u0e01\u0e32\u0e23\u0e2a\u0e37\u0e48\u0e2d\u0e2a\u0e32\u0e23\u0e44\u0e14\u0e49\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e2d\u0e34\u0e2a\u0e23\u0e30\u0e44\u0e2b\u0e25\u0e25\u0e37\u0e48\u0e19&nbsp; 360\u00b0 \u0e08\u0e32\u0e01\u0e2b\u0e19\u0e49\u0e32\u0e23\u0e49\u0e32\u0e19 \u0e2a\u0e32\u0e22\u0e14\u0e48\u0e27\u0e19 \u0e2d\u0e35\u0e40\u0e21\u0e25 \u0e44\u0e1b\u0e08\u0e19\u0e16\u0e36\u0e07\u0e42\u0e0b\u0e40\u0e0a\u0e35\u0e22\u0e25\u0e21\u0e35\u0e40\u0e14\u0e35\u0e22 \u0e01\u0e32\u0e23 \u201c\u0e14\u0e39\u0e41\u0e25\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e41\u0e1a\u0e1a\u0e15\u0e48\u0e2d\u0e40\u0e19\u0e37\u0e48\u0e2d\u0e07\u201d \u0e01\u0e25\u0e32\u0e22\u0e40\u0e1b\u0e47\u0e19\u0e04\u0e27\u0e32\u0e21\u0e17\u0e49\u0e32\u0e17\u0e32\u0e22\u0e02\u0e2d\u0e07\u0e17\u0e38\u0e01\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23 \u0e41\u0e25\u0e30\u0e2b\u0e31\u0e27\u0e43\u0e08\u0e02\u0e2d\u0e07\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e33\u0e40\u0e23\u0e47\u0e08\u0e04\u0e37\u0e2d <strong>Customer Experience 360\u00b0<\/strong> \u0e17\u0e35\u0e48\u0e17\u0e33\u0e43\u0e2b\u0e49\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e40\u0e15\u0e34\u0e1a\u0e42\u0e15\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e22\u0e31\u0e48\u0e07\u0e22\u0e37\u0e19\u0e43\u0e19\u0e22\u0e38\u0e04\u0e14\u0e34\u0e08\u0e34\u0e17\u0e31\u0e25<\/p>\n\n\n\n<p><strong>Omnichannel CRM<\/strong> \u0e04\u0e37\u0e2d\u0e01\u0e38\u0e0d\u0e41\u0e08\u0e2a\u0e33\u0e04\u0e31\u0e0d\u0e17\u0e35\u0e48\u0e0a\u0e48\u0e27\u0e22\u0e40\u0e0a\u0e37\u0e48\u0e2d\u0e21\u0e42\u0e22\u0e07\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e08\u0e32\u0e01\u0e17\u0e38\u0e01\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07\u0e43\u0e2b\u0e49\u0e01\u0e25\u0e32\u0e22\u0e40\u0e1b\u0e47\u0e19 &nbsp; \u0e20\u0e32\u0e1e\u0e23\u0e27\u0e21\u0e40\u0e14\u0e35\u0e22\u0e27\u0e01\u0e31\u0e19\u0e02\u0e2d\u0e07\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32 (Single Customer View) \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e43\u0e2b\u0e49\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e40\u0e02\u0e49\u0e32\u0e43\u0e08\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e17\u0e38\u0e01\u0e21\u0e34\u0e15\u0e34 \u0e41\u0e25\u0e30\u0e21\u0e2d\u0e1a\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e17\u0e35\u0e48 \u201c\u0e23\u0e32\u0e1a\u0e23\u0e37\u0e48\u0e19\u0e41\u0e25\u0e30\u0e40\u0e1b\u0e47\u0e19\u0e2a\u0e48\u0e27\u0e19\u0e15\u0e31\u0e27\u201d \u0e44\u0e14\u0e49\u0e08\u0e23\u0e34\u0e07<br><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Omnichannel CRM \u0e15\u0e48\u0e32\u0e07\u0e08\u0e32\u0e01 CRM \u0e40\u0e14\u0e34\u0e21\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e44\u0e23<\/strong><\/h3>\n\n\n\n<p>CRM \u0e41\u0e1a\u0e1a\u0e14\u0e31\u0e49\u0e07\u0e40\u0e14\u0e34\u0e21\u0e21\u0e31\u0e01\u0e40\u0e01\u0e47\u0e1a\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e41\u0e22\u0e01\u0e15\u0e32\u0e21\u0e41\u0e1c\u0e19\u0e01 \u0e40\u0e0a\u0e48\u0e19 \u0e1d\u0e48\u0e32\u0e22\u0e02\u0e32\u0e22\u0e21\u0e35\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e2b\u0e19\u0e36\u0e48\u0e07 \u0e1d\u0e48\u0e32\u0e22\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e21\u0e35\u0e2d\u0e35\u0e01\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e2b\u0e19\u0e36\u0e48\u0e07 \u0e17\u0e33\u0e43\u0e2b\u0e49\u0e40\u0e01\u0e34\u0e14 \u0e0a\u0e48\u0e2d\u0e07\u0e27\u0e48\u0e32\u0e07\u0e02\u0e2d\u0e07\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25 (Data Silos)<br>\u0e1c\u0e25\u0e25\u0e31\u0e1e\u0e18\u0e4c\u0e04\u0e37\u0e2d\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e17\u0e35\u0e48\u0e44\u0e21\u0e48\u0e15\u0e48\u0e2d\u0e40\u0e19\u0e37\u0e48\u0e2d\u0e07 \u0e40\u0e0a\u0e48\u0e19 \u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e40\u0e1e\u0e34\u0e48\u0e07\u0e04\u0e38\u0e22\u0e01\u0e31\u0e1a\u0e41\u0e2d\u0e14\u0e21\u0e34\u0e19\u0e43\u0e19 Facebook \u0e41\u0e15\u0e48\u0e40\u0e21\u0e37\u0e48\u0e2d\u0e42\u0e17\u0e23\u0e2b\u0e32\u0e04\u0e2d\u0e25\u0e40\u0e0b\u0e47\u0e19\u0e40\u0e15\u0e2d\u0e23\u0e4c\u0e01\u0e25\u0e31\u0e1a\u0e15\u0e49\u0e2d\u0e07\u0e40\u0e25\u0e48\u0e32\u0e43\u0e2b\u0e21\u0e48\u0e17\u0e31\u0e49\u0e07\u0e2b\u0e21\u0e14<strong>\u0e01\u0e32\u0e23\u0e21\u0e35\u0e23\u0e30\u0e1a\u0e1a Omnichannel CRM \u0e40\u0e02\u0e49\u0e32\u0e21\u0e32\u0e41\u0e01\u0e49\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e19\u0e35\u0e49 <\/strong>\u0e42\u0e14\u0e22\u0e40\u0e0a\u0e37\u0e48\u0e2d\u0e21\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e08\u0e32\u0e01\u0e17\u0e38\u0e01\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07 \u0e17\u0e31\u0e49\u0e07\u0e2d\u0e2d\u0e19\u0e44\u0e25\u0e19\u0e4c\u0e41\u0e25\u0e30\u0e2d\u0e2d\u0e1f\u0e44\u0e25\u0e19\u0e4c&nbsp; \u0e40\u0e02\u0e49\u0e32\u0e14\u0e49\u0e27\u0e22\u0e01\u0e31\u0e19\u0e43\u0e19\u0e23\u0e30\u0e1a\u0e1a\u0e40\u0e14\u0e35\u0e22\u0e27&nbsp; \u0e17\u0e35\u0e21\u0e02\u0e32\u0e22 \u0e17\u0e35\u0e21\u0e01\u0e32\u0e23\u0e15\u0e25\u0e32\u0e14 \u0e41\u0e25\u0e30\u0e17\u0e35\u0e21\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e08\u0e36\u0e07\u0e21\u0e2d\u0e07\u0e40\u0e2b\u0e47\u0e19\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e41\u0e1a\u0e1a\u0e40\u0e23\u0e35\u0e22\u0e25\u0e44\u0e17\u0e21\u0e4c\u0e23\u0e48\u0e27\u0e21\u0e01\u0e31\u0e19\u0e41\u0e25\u0e30\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e2a\u0e32\u0e19\u0e15\u0e48\u0e2d\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e02\u0e2d\u0e07\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e44\u0e14\u0e49\u0e41\u0e1a\u0e1a\u0e44\u0e21\u0e48\u0e2a\u0e30\u0e14\u0e38\u0e14<\/p>\n\n\n\n<p><\/p>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-2990_aabdf7-a9 .kt-block-spacer{height:60px;}.wp-block-kadence-spacer.kt-block-spacer-2990_aabdf7-a9 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-2990_aabdf7-a9\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\" \/><\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u0e2b\u0e31\u0e27\u0e43\u0e08\u0e02\u0e2d\u0e07 Omnichannel CRM: \u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e40\u0e14\u0e35\u0e22\u0e27 \u0e40\u0e0a\u0e37\u0e48\u0e2d\u0e21\u0e17\u0e38\u0e01\u0e2a\u0e31\u0e21\u0e1c\u0e31\u0e2a<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Single Customer View (SCV)<\/strong><br>\u0e23\u0e27\u0e21\u0e1b\u0e23\u0e30\u0e27\u0e31\u0e15\u0e34\u0e01\u0e32\u0e23\u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d\u0e02\u0e2d\u0e07\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e08\u0e32\u0e01\u0e17\u0e38\u0e01\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07 LINE OA, \u0e42\u0e17\u0e23\u0e28\u0e31\u0e1e\u0e17\u0e4c, \u0e2d\u0e35\u0e40\u0e21\u0e25 \u0e2b\u0e23\u0e37\u0e2d\u0e42\u0e0b\u0e40\u0e0a\u0e35\u0e22\u0e25\u0e44\u0e27\u0e49\u0e43\u0e19\u0e17\u0e35\u0e48\u0e40\u0e14\u0e35\u0e22\u0e27 \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e43\u0e2b\u0e49\u0e17\u0e35\u0e21\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e40\u0e02\u0e49\u0e32\u0e16\u0e36\u0e07\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e01\u0e32\u0e23\u0e2a\u0e19\u0e17\u0e19\u0e32\u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e41\u0e08\u0e49\u0e07\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e17\u0e35\u0e48\u0e1c\u0e48\u0e32\u0e19\u0e21\u0e32\u0e44\u0e14\u0e49\u0e17\u0e31\u0e19\u0e17\u0e35 \u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e44\u0e21\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e40\u0e25\u0e48\u0e32\u0e40\u0e23\u0e37\u0e48\u0e2d\u0e07\u0e0b\u0e49\u0e33 \u0e41\u0e25\u0e30\u0e44\u0e14\u0e49\u0e23\u0e31\u0e1a\u0e01\u0e32\u0e23\u0e14\u0e39\u0e41\u0e25\u0e15\u0e48\u0e2d\u0e40\u0e19\u0e37\u0e48\u0e2d\u0e07\u0e43\u0e19\u0e17\u0e38\u0e01\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07<br><\/li>\n\n\n\n<li><strong>Real-Time Data Integration<br><\/strong>\u0e23\u0e30\u0e1a\u0e1a CRM \u0e40\u0e0a\u0e37\u0e48\u0e2d\u0e21\u0e15\u0e48\u0e2d API \u0e01\u0e31\u0e1a\u0e17\u0e38\u0e01\u0e41\u0e1e\u0e25\u0e15\u0e1f\u0e2d\u0e23\u0e4c\u0e21 \u0e17\u0e33\u0e43\u0e2b\u0e49\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e2d\u0e31\u0e1b\u0e40\u0e14\u0e15\u0e17\u0e31\u0e19\u0e17\u0e35 \u0e44\u0e21\u0e48\u0e27\u0e48\u0e32\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e08\u0e30\u0e0b\u0e37\u0e49\u0e2d\u0e2a\u0e34\u0e19\u0e04\u0e49\u0e32\u0e1c\u0e48\u0e32\u0e19\u0e41\u0e2d\u0e1b \u0e40\u0e02\u0e49\u0e32\u0e23\u0e48\u0e27\u0e21\u0e41\u0e04\u0e21\u0e40\u0e1b\u0e0d\u0e43\u0e19\u0e2d\u0e35\u0e40\u0e21\u0e25 \u0e2b\u0e23\u0e37\u0e2d\u0e1e\u0e39\u0e14\u0e04\u0e38\u0e22\u0e01\u0e31\u0e1a\u0e41\u0e2d\u0e14\u0e21\u0e34\u0e19\u0e1c\u0e48\u0e32\u0e19 Chatbot \u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e17\u0e31\u0e49\u0e07\u0e2b\u0e21\u0e14\u0e08\u0e30\u0e40\u0e0a\u0e37\u0e48\u0e2d\u0e21\u0e16\u0e36\u0e07\u0e01\u0e31\u0e19\u0e42\u0e14\u0e22\u0e2d\u0e31\u0e15\u0e42\u0e19\u0e21\u0e31\u0e15\u0e34<br><\/li>\n\n\n\n<li><strong><strong>Personalized Experience<\/strong><br><\/strong>\u0e40\u0e21\u0e37\u0e48\u0e2d\u0e40\u0e02\u0e49\u0e32\u0e43\u0e08\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e40\u0e0a\u0e34\u0e07\u0e25\u0e36\u0e01 \u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e41\u0e1a\u0e1a\u0e40\u0e09\u0e1e\u0e32\u0e30\u0e1a\u0e38\u0e04\u0e04\u0e25\u0e44\u0e14\u0e49\u0e08\u0e23\u0e34\u0e07 \u0e44\u0e21\u0e48\u0e40\u0e1e\u0e35\u0e22\u0e07\u0e41\u0e04\u0e48\u0e41\u0e19\u0e30\u0e19\u0e33\u0e2a\u0e34\u0e19\u0e04\u0e49\u0e32\u0e2b\u0e23\u0e37\u0e2d\u0e42\u0e1b\u0e23\u0e42\u0e21\u0e0a\u0e31\u0e48\u0e19 \u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e19\u0e33\u0e1b\u0e23\u0e30\u0e27\u0e31\u0e15\u0e34\u0e01\u0e32\u0e23\u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d\u0e2a\u0e2d\u0e1a\u0e16\u0e32\u0e21\u0e2b\u0e23\u0e37\u0e2d\u0e01\u0e32\u0e23\u0e41\u0e08\u0e49\u0e07\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e21\u0e32\u0e27\u0e34\u0e40\u0e04\u0e23\u0e32\u0e30\u0e2b\u0e4c\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e19\u0e33\u0e21\u0e32\u0e1b\u0e23\u0e31\u0e1a\u0e1b\u0e23\u0e38\u0e07\u0e01\u0e32\u0e23\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 \u0e43\u0e2b\u0e49\u0e15\u0e2d\u0e1a\u0e42\u0e08\u0e17\u0e22\u0e4c\u0e41\u0e25\u0e30\u0e15\u0e23\u0e07\u0e43\u0e08\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e21\u0e32\u0e01\u0e02\u0e36\u0e49\u0e19<\/li>\n<\/ol>\n\n\n<style>.kb-row-layout-id2990_b265a2-a7 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id2990_b265a2-a7 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id2990_b265a2-a7 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id2990_b265a2-a7 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id2990_b265a2-a7 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id2990_b265a2-a7 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id2990_b265a2-a7 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column2990_194eae-cc > .kt-inside-inner-col,.kadence-column2990_194eae-cc > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column2990_194eae-cc > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column2990_194eae-cc > .kt-inside-inner-col{flex-direction:column;}.kadence-column2990_194eae-cc > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column2990_194eae-cc > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column2990_194eae-cc{position:relative;}@media all and (max-width: 1024px){.kadence-column2990_194eae-cc > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column2990_194eae-cc > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column2990_194eae-cc\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id2990_fb0a92-a5 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id2990_fb0a92-a5 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id2990_fb0a92-a5 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id2990_fb0a92-a5 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id2990_fb0a92-a5 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id2990_fb0a92-a5 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id2990_fb0a92-a5 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column2990_5312aa-b4 > .kt-inside-inner-col{display:flex;}.kadence-column2990_5312aa-b4 > .kt-inside-inner-col,.kadence-column2990_5312aa-b4 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column2990_5312aa-b4 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column2990_5312aa-b4 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}.kadence-column2990_5312aa-b4 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column2990_5312aa-b4 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column2990_5312aa-b4 > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column2990_5312aa-b4{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column2990_5312aa-b4{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column2990_5312aa-b4 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column2990_5312aa-b4 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column2990_5312aa-b4{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column2990_5312aa-b4{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column2990_5312aa-b4{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column2990_5312aa-b4 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column2990_5312aa-b4 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column2990_5312aa-b4{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column2990_5312aa-b4{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column2990_5312aa-b4 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column2990_5312aa-b4 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column2990_5312aa-b4\"><div class=\"kt-inside-inner-col\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"853\" src=\"https:\/\/techmatrix-asia.com\/wp-content\/uploads\/2025\/10\/A01-Cover-02-1024x853.png\" alt=\"Omnichannel Techmatrix-Asia\" class=\"wp-image-2993\" style=\"width:485px;height:auto\" srcset=\"https:\/\/techmatrix-asia.com\/wp-content\/uploads\/2025\/10\/A01-Cover-02-1024x853.png 1024w, https:\/\/techmatrix-asia.com\/wp-content\/uploads\/2025\/10\/A01-Cover-02-300x250.png 300w, https:\/\/techmatrix-asia.com\/wp-content\/uploads\/2025\/10\/A01-Cover-02-768x640.png 768w, https:\/\/techmatrix-asia.com\/wp-content\/uploads\/2025\/10\/A01-Cover-02-1536x1280.png 1536w, https:\/\/techmatrix-asia.com\/wp-content\/uploads\/2025\/10\/A01-Cover-02-2048x1707.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n<\/div><\/div>\n\n\n<h3 class=\"wp-block-heading\"><strong>\u0e40\u0e21\u0e37\u0e48\u0e2d \u201c\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u201d \u0e17\u0e38\u0e01\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07\u0e40\u0e0a\u0e37\u0e48\u0e2d\u0e21\u0e16\u0e36\u0e07\u0e01\u0e31\u0e19&#8230;\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e44\u0e14\u0e49\u0e2d\u0e30\u0e44\u0e23\u0e01\u0e25\u0e31\u0e1a\u0e21\u0e32<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u0e40\u0e1e\u0e34\u0e48\u0e21\u0e04\u0e27\u0e32\u0e21\u0e1e\u0e36\u0e07\u0e1e\u0e2d\u0e43\u0e08\u0e02\u0e2d\u0e07\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32 (CX)<br><\/strong>\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e23\u0e39\u0e49\u0e2a\u0e36\u0e01\u0e27\u0e48\u0e32\u0e41\u0e1a\u0e23\u0e19\u0e14\u0e4c \u201c\u0e08\u0e33\u0e40\u0e02\u0e32\u0e44\u0e14\u0e49\u201d \u0e44\u0e21\u0e48\u0e27\u0e48\u0e32\u0e08\u0e30\u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d\u0e1c\u0e48\u0e32\u0e19\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07\u0e44\u0e2b\u0e19 \u0e17\u0e33\u0e43\u0e2b\u0e49\u0e40\u0e01\u0e34\u0e14\u0e04\u0e27\u0e32\u0e21\u0e1c\u0e39\u0e01\u0e1e\u0e31\u0e19\u0e41\u0e25\u0e30\u0e04\u0e27\u0e32\u0e21\u0e44\u0e27\u0e49\u0e27\u0e32\u0e07\u0e43\u0e08\u0e21\u0e32\u0e01\u0e02\u0e36\u0e49\u0e19 \u0e44\u0e21\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e04\u0e2d\u0e22\u0e2d\u0e18\u0e34\u0e1a\u0e32\u0e22\u0e0b\u0e49\u0e33<br><\/li>\n\n\n\n<li><strong>\u0e40\u0e2a\u0e23\u0e34\u0e21\u0e1b\u0e23\u0e30\u0e2a\u0e34\u0e17\u0e18\u0e34\u0e20\u0e32\u0e1e\u0e17\u0e35\u0e21\u0e02\u0e32\u0e22\u0e41\u0e25\u0e30\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23<br><\/strong>\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e40\u0e14\u0e35\u0e22\u0e27\u0e01\u0e31\u0e19\u0e0a\u0e48\u0e27\u0e22\u0e43\u0e2b\u0e49\u0e17\u0e38\u0e01\u0e17\u0e35\u0e21\u0e17\u0e33\u0e07\u0e32\u0e19\u0e2a\u0e2d\u0e14\u0e1b\u0e23\u0e30\u0e2a\u0e32\u0e19 \u0e40\u0e0a\u0e48\u0e19 \u0e1d\u0e48\u0e32\u0e22\u0e02\u0e32\u0e22\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e40\u0e2b\u0e47\u0e19\u0e1b\u0e23\u0e30\u0e27\u0e31\u0e15\u0e34\u0e01\u0e32\u0e23\u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d\u0e08\u0e32\u0e01\u0e1d\u0e48\u0e32\u0e22\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e41\u0e25\u0e30\u0e15\u0e48\u0e2d\u0e22\u0e2d\u0e14\u0e01\u0e32\u0e23\u0e02\u0e32\u0e22\u0e44\u0e14\u0e49\u0e17\u0e31\u0e19\u0e17\u0e35<br><\/li>\n\n\n\n<li><strong><strong>\u0e15\u0e31\u0e14\u0e2a\u0e34\u0e19\u0e43\u0e08\u0e1a\u0e19\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e08\u0e23\u0e34\u0e07 (Data-Driven Decision)<\/strong><br><\/strong>\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e43\u0e0a\u0e49\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e08\u0e32\u0e01 Voice of Customer (VOC) \u0e21\u0e32\u0e27\u0e34\u0e40\u0e04\u0e23\u0e32\u0e30\u0e2b\u0e4c\u0e40\u0e0a\u0e34\u0e07\u0e25\u0e36\u0e01\u0e16\u0e36\u0e07\u0e04\u0e27\u0e32\u0e21\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e41\u0e25\u0e30\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e02\u0e2d\u0e07\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32 \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e19\u0e33\u0e1c\u0e25\u0e25\u0e31\u0e1e\u0e18\u0e4c\u0e44\u0e1b\u0e43\u0e0a\u0e49\u0e43\u0e19\u0e01\u0e32\u0e23\u0e15\u0e31\u0e14\u0e2a\u0e34\u0e19\u0e43\u0e08\u0e14\u0e49\u0e32\u0e19\u0e01\u0e25\u0e22\u0e38\u0e17\u0e18\u0e4c \u0e01\u0e32\u0e23\u0e1e\u0e31\u0e12\u0e19\u0e32\u0e1c\u0e25\u0e34\u0e15\u0e20\u0e31\u0e13\u0e11\u0e4c \u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e22\u0e01\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e01\u0e32\u0e23\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e43\u0e2b\u0e49\u0e15\u0e2d\u0e1a\u0e2a\u0e19\u0e2d\u0e07\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e44\u0e14\u0e49\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e15\u0e23\u0e07\u0e08\u0e38\u0e14\u0e21\u0e32\u0e01\u0e02\u0e36\u0e49<strong>\u0e19<\/strong><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u0e15\u0e31\u0e27\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e01\u0e32\u0e23\u0e43\u0e0a\u0e49 Omnichannel CRM \u0e43\u0e19\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e08\u0e23\u0e34\u0e07<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Retail:<\/strong> \u0e40\u0e0a\u0e37\u0e48\u0e2d\u0e21\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e08\u0e32\u0e01\u0e40\u0e27\u0e47\u0e1a\u0e44\u0e0b\u0e15\u0e4c \u0e2d\u0e35\u0e40\u0e21\u0e25 \u0e41\u0e25\u0e30 LINE OA \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e27\u0e34\u0e40\u0e04\u0e23\u0e32\u0e30\u0e2b\u0e4c\u0e1e\u0e24\u0e15\u0e34\u0e01\u0e23\u0e23\u0e21\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e41\u0e1a\u0e1a\u0e40\u0e23\u0e35\u0e22\u0e25\u0e44\u0e17\u0e21\u0e4c \u0e41\u0e25\u0e49\u0e27\u0e2a\u0e48\u0e07\u0e41\u0e04\u0e21\u0e40\u0e1b\u0e0d\u0e2b\u0e23\u0e37\u0e2d\u0e04\u0e2d\u0e19\u0e40\u0e17\u0e19\u0e15\u0e4c\u0e17\u0e35\u0e48\u0e15\u0e23\u0e07\u0e43\u0e08\u0e42\u0e14\u0e22\u0e2d\u0e31\u0e15\u0e42\u0e19\u0e21\u0e31\u0e15\u0e34 \u0e17\u0e33\u0e43\u0e2b\u0e49\u0e01\u0e32\u0e23\u0e2a\u0e37\u0e48\u0e2d\u0e2a\u0e32\u0e23\u0e41\u0e21\u0e48\u0e19\u0e22\u0e33\u0e02\u0e36\u0e49\u0e19\u0e41\u0e25\u0e30\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e0b\u0e37\u0e49\u0e2d\u0e0b\u0e49\u0e33\u0e21\u0e32\u0e01\u0e02\u0e36\u0e49\u0e19<br><\/li>\n\n\n\n<li><strong>Financial Service:<\/strong> \u0e18\u0e19\u0e32\u0e04\u0e32\u0e23\u0e43\u0e0a\u0e49 CRM \u0e23\u0e27\u0e21\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e08\u0e32\u0e01\u0e17\u0e38\u0e01\u0e2a\u0e32\u0e02\u0e32\u0e41\u0e25\u0e30\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07\u0e14\u0e34\u0e08\u0e34\u0e17\u0e31\u0e25 \u0e0a\u0e48\u0e27\u0e22\u0e43\u0e2b\u0e49\u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19\u0e40\u0e02\u0e49\u0e32\u0e43\u0e08\u0e1b\u0e23\u0e30\u0e27\u0e31\u0e15\u0e34\u0e41\u0e25\u0e30\u0e04\u0e27\u0e32\u0e21\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e02\u0e2d\u0e07\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e41\u0e15\u0e48\u0e25\u0e30\u0e23\u0e32\u0e22<br><\/li>\n\n\n\n<li><strong>Healthcare:<\/strong> \u0e42\u0e23\u0e07\u0e1e\u0e22\u0e32\u0e1a\u0e32\u0e25\u0e40\u0e0a\u0e37\u0e48\u0e2d\u0e21\u0e23\u0e30\u0e1a\u0e1a\u0e19\u0e31\u0e14\u0e2b\u0e21\u0e32\u0e22 \u0e42\u0e17\u0e23\u0e28\u0e31\u0e1e\u0e17\u0e4c \u0e41\u0e25\u0e30\u0e41\u0e2d\u0e1b\u0e1e\u0e25\u0e34\u0e40\u0e04\u0e0a\u0e31\u0e19\u0e40\u0e02\u0e49\u0e32\u0e14\u0e49\u0e27\u0e22\u0e01\u0e31\u0e19 \u0e1c\u0e39\u0e49\u0e1b\u0e48\u0e27\u0e22\u0e44\u0e21\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e23\u0e2d\u0e01\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e0b\u0e49\u0e33 \u0e41\u0e25\u0e30\u0e44\u0e14\u0e49\u0e23\u0e31\u0e1a\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e15\u0e48\u0e2d\u0e40\u0e19\u0e37\u0e48\u0e2d\u0e07\u0e43\u0e19\u0e17\u0e38\u0e01\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07<\/li>\n<\/ul>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-2990_e18ec7-84 .kt-block-spacer{height:60px;}.wp-block-kadence-spacer.kt-block-spacer-2990_e18ec7-84 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-2990_e18ec7-84\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\" \/><\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u0e1b\u0e31\u0e08\u0e08\u0e31\u0e22\u0e2a\u0e33\u0e04\u0e31\u0e0d\u0e2a\u0e39\u0e48\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e33\u0e40\u0e23\u0e47\u0e08\u0e02\u0e2d\u0e07 Omnichannel CRM<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>\u0e40\u0e0a\u0e37\u0e48\u0e2d\u0e21\u0e23\u0e30\u0e1a\u0e1a\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e21\u0e35\u0e01\u0e25\u0e22\u0e38\u0e17\u0e18\u0e4c (Strategic Integration)<br><\/strong>\u0e44\u0e21\u0e48\u0e08\u0e33\u0e40\u0e1b\u0e47\u0e19\u0e15\u0e49\u0e2d\u0e07\u0e40\u0e0a\u0e37\u0e48\u0e2d\u0e21\u0e17\u0e38\u0e01\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07\u0e1e\u0e23\u0e49\u0e2d\u0e21\u0e01\u0e31\u0e19 \u0e41\u0e15\u0e48\u0e04\u0e27\u0e23\u0e40\u0e23\u0e34\u0e48\u0e21\u0e08\u0e32\u0e01\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07\u0e17\u0e35\u0e48\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e43\u0e0a\u0e49\u0e1a\u0e48\u0e2d\u0e22\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14 \u0e40\u0e0a\u0e48\u0e19 LINE, Website, Call Center \u0e41\u0e25\u0e49\u0e27\u0e04\u0e48\u0e2d\u0e22\u0e02\u0e22\u0e32\u0e22<br><\/li>\n\n\n\n<li><strong>\u0e43\u0e0a\u0e49\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e21\u0e35\u0e08\u0e23\u0e34\u0e22\u0e18\u0e23\u0e23\u0e21<br><\/strong>\u0e15\u0e49\u0e2d\u0e07\u0e21\u0e35\u0e23\u0e30\u0e1a\u0e1a\u0e08\u0e31\u0e14\u0e01\u0e32\u0e23\u0e04\u0e27\u0e32\u0e21\u0e1b\u0e25\u0e2d\u0e14\u0e20\u0e31\u0e22\u0e02\u0e2d\u0e07\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25 (Data Privacy) \u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e02\u0e2d\u0e04\u0e27\u0e32\u0e21\u0e22\u0e34\u0e19\u0e22\u0e2d\u0e21\u0e15\u0e32\u0e21\u0e01\u0e0e\u0e2b\u0e21\u0e32\u0e22 \u0e40\u0e0a\u0e48\u0e19 PDPA \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e04\u0e27\u0e32\u0e21\u0e44\u0e27\u0e49\u0e27\u0e32\u0e07\u0e43\u0e08<br><\/li>\n\n\n\n<li><strong>\u0e1e\u0e31\u0e12\u0e19\u0e32\u0e17\u0e35\u0e21\u0e43\u0e2b\u0e49\u0e1e\u0e23\u0e49\u0e2d\u0e21\u0e43\u0e0a\u0e49\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25<br><\/strong>\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e15\u0e49\u0e2d\u0e07\u0e40\u0e2a\u0e23\u0e34\u0e21\u0e17\u0e31\u0e01\u0e29\u0e30\u0e43\u0e2b\u0e49\u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19\u0e40\u0e02\u0e49\u0e32\u0e43\u0e08\u0e01\u0e32\u0e23\u0e43\u0e0a\u0e49\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e43\u0e19 CRM \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e43\u0e2b\u0e49\u0e17\u0e38\u0e01\u0e04\u0e19\u0e43\u0e0a\u0e49\u0e1b\u0e23\u0e30\u0e42\u0e22\u0e0a\u0e19\u0e4c\u0e08\u0e32\u0e01\u0e23\u0e30\u0e1a\u0e1a\u0e44\u0e14\u0e49\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e40\u0e15\u0e47\u0e21\u0e17\u0e35\u0e48<\/li>\n<\/ol>\n\n\n<style>.kb-row-layout-id2990_4a251a-6a > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id2990_4a251a-6a > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id2990_4a251a-6a > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id2990_4a251a-6a > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id2990_4a251a-6a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id2990_4a251a-6a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id2990_4a251a-6a alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column2990_d261cb-9a > .kt-inside-inner-col,.kadence-column2990_d261cb-9a > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column2990_d261cb-9a > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column2990_d261cb-9a > .kt-inside-inner-col{flex-direction:column;}.kadence-column2990_d261cb-9a > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column2990_d261cb-9a > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column2990_d261cb-9a{position:relative;}@media all and (max-width: 1024px){.kadence-column2990_d261cb-9a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column2990_d261cb-9a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column2990_d261cb-9a\"><div class=\"kt-inside-inner-col\"><style>.kb-image2990_dbb759-2b.kb-image-is-ratio-size, .kb-image2990_dbb759-2b .kb-image-is-ratio-size{max-width:742px;width:100%;}.wp-block-kadence-column > .kt-inside-inner-col > .kb-image2990_dbb759-2b.kb-image-is-ratio-size, .wp-block-kadence-column > .kt-inside-inner-col > .kb-image2990_dbb759-2b .kb-image-is-ratio-size{align-self:unset;}.kb-image2990_dbb759-2b figure{max-width:742px;}.kb-image2990_dbb759-2b .image-is-svg, .kb-image2990_dbb759-2b .image-is-svg img{width:100%;}.kb-image2990_dbb759-2b .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<div class=\"wp-block-kadence-image kb-image2990_dbb759-2b\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"282\" src=\"https:\/\/techmatrix-asia.com\/wp-content\/uploads\/2025\/11\/A01-Cover-03-2-1024x282.png\" alt=\"Tech Matrix Service CRM Fasthelp \" class=\"kb-img wp-image-2997\" srcset=\"https:\/\/techmatrix-asia.com\/wp-content\/uploads\/2025\/11\/A01-Cover-03-2-1024x282.png 1024w, https:\/\/techmatrix-asia.com\/wp-content\/uploads\/2025\/11\/A01-Cover-03-2-300x83.png 300w, https:\/\/techmatrix-asia.com\/wp-content\/uploads\/2025\/11\/A01-Cover-03-2-768x212.png 768w, https:\/\/techmatrix-asia.com\/wp-content\/uploads\/2025\/11\/A01-Cover-03-2-1536x423.png 1536w, https:\/\/techmatrix-asia.com\/wp-content\/uploads\/2025\/11\/A01-Cover-03-2-2048x564.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<p><strong>\u0e1e\u0e23\u0e49\u0e2d\u0e21\u0e22\u0e01\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e14\u0e49\u0e27\u0e22 CRM \u0e17\u0e35\u0e48\u0e40\u0e0a\u0e37\u0e48\u0e2d\u0e21\u0e17\u0e38\u0e01\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07\u0e2b\u0e23\u0e37\u0e2d\u0e22\u0e31\u0e07?<\/strong><br>\u0e43\u0e2b\u0e49 TechMatrix Asia \u0e0a\u0e48\u0e27\u0e22\u0e04\u0e38\u0e13\u0e2d\u0e2d\u0e01\u0e41\u0e1a\u0e1a\u0e23\u0e30\u0e1a\u0e1a Omnichannel CRM \u0e17\u0e35\u0e48\u0e40\u0e2b\u0e21\u0e32\u0e30\u0e01\u0e31\u0e1a\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e02\u0e2d\u0e07\u0e04\u0e38\u0e13\u0e44\u0e14\u0e49\u0e27\u0e31\u0e19\u0e19\u0e35\u0e49<\/p>\n\n\n\n<p><a href=\"https:\/\/techmatrix-asia.com\/th\/services\/\">TechMatrix Service<\/a>&nbsp;<\/p>\n\n\n\n<p><strong>\u0e2d\u0e19\u0e32\u0e04\u0e15\u0e02\u0e2d\u0e07 CRM: \u0e08\u0e32\u0e01\u0e23\u0e30\u0e1a\u0e1a\u0e08\u0e31\u0e14\u0e01\u0e32\u0e23\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25 \u0e2a\u0e39\u0e48\u0e23\u0e30\u0e1a\u0e1a\u0e40\u0e02\u0e49\u0e32\u0e43\u0e08\u0e21\u0e19\u0e38\u0e29\u0e22\u0e4c<\/strong><\/p>\n\n\n\n<p>Omnichannel CRM \u0e04\u0e37\u0e2d\u0e01\u0e49\u0e32\u0e27\u0e2a\u0e33\u0e04\u0e31\u0e0d\u0e02\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e40\u0e1b\u0e25\u0e35\u0e48\u0e22\u0e19\u0e08\u0e32\u0e01 \u201c\u0e01\u0e32\u0e23\u0e08\u0e31\u0e14\u0e40\u0e01\u0e47\u0e1a\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u201d \u0e44\u0e1b\u0e2a\u0e39\u0e48 \u201c\u0e01\u0e32\u0e23\u0e40\u0e02\u0e49\u0e32\u0e43\u0e08\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e41\u0e17\u0e49\u0e08\u0e23\u0e34\u0e07\u201d<\/p>\n\n\n\n<p><br>\u0e40\u0e21\u0e37\u0e48\u0e2d\u0e23\u0e30\u0e1a\u0e1a\u0e40\u0e23\u0e35\u0e22\u0e19\u0e23\u0e39\u0e49\u0e1e\u0e24\u0e15\u0e34\u0e01\u0e23\u0e23\u0e21\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e44\u0e14\u0e49\u0e21\u0e32\u0e01\u0e02\u0e36\u0e49\u0e19\u0e14\u0e49\u0e27\u0e22 AI \u0e41\u0e25\u0e30 Machine Learning<br>\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e08\u0e30\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e04\u0e32\u0e14\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e04\u0e27\u0e32\u0e21\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e25\u0e48\u0e27\u0e07\u0e2b\u0e19\u0e49\u0e32 \u0e41\u0e25\u0e30\u0e21\u0e2d\u0e1a\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e17\u0e35\u0e48\u0e15\u0e23\u0e07\u0e43\u0e08\u0e43\u0e19\u0e17\u0e38\u0e01\u0e08\u0e31\u0e07\u0e2b\u0e27\u0e30\u0e02\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e40\u0e14\u0e34\u0e19\u0e17\u0e32\u0e07\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32 (Customer Journey)<\/p>\n\n\n\n<p>\u0e43\u0e19\u0e2d\u0e19\u0e32\u0e04\u0e15 Omnichannel CRM \u0e44\u0e21\u0e48\u0e44\u0e14\u0e49\u0e40\u0e1b\u0e47\u0e19\u0e40\u0e1e\u0e35\u0e22\u0e07\u0e23\u0e30\u0e1a\u0e1a\u0e40\u0e17\u0e04\u0e42\u0e19\u0e42\u0e25\u0e22\u0e35 \u0e44\u0e21\u0e48\u0e43\u0e0a\u0e48\u0e41\u0e04\u0e48\u0e40\u0e04\u0e23\u0e37\u0e48\u0e2d\u0e07\u0e21\u0e37\u0e2d\u0e02\u0e2d\u0e07\u0e1d\u0e48\u0e32\u0e22\u0e02\u0e32\u0e22\u0e2b\u0e23\u0e37\u0e2d\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32 \u0e41\u0e15\u0e48\u0e04\u0e37\u0e2d\u0e41\u0e19\u0e27\u0e04\u0e34\u0e14\u0e43\u0e19\u0e01\u0e32\u0e23\u0e17\u0e33\u0e04\u0e27\u0e32\u0e21\u0e40\u0e02\u0e49\u0e32\u0e43\u0e08\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e41\u0e1a\u0e1a\u0e04\u0e23\u0e1a\u0e27\u0e07\u0e08\u0e23 \u0e41\u0e25\u0e30\u0e01\u0e25\u0e32\u0e22\u0e40\u0e1b\u0e47\u0e19 \u201c\u0e28\u0e39\u0e19\u0e22\u0e4c\u0e01\u0e25\u0e32\u0e07\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e17\u0e31\u0e49\u0e07\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u201d \u0e17\u0e35\u0e48\u0e0a\u0e48\u0e27\u0e22\u0e02\u0e31\u0e1a\u0e40\u0e04\u0e25\u0e37\u0e48\u0e2d\u0e19\u0e01\u0e25\u0e22\u0e38\u0e17\u0e18\u0e4c\u0e17\u0e31\u0e49\u0e07\u0e2b\u0e21\u0e14\u0e43\u0e2b\u0e49\u0e40\u0e15\u0e34\u0e1a\u0e42\u0e15\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e22\u0e31\u0e48\u0e07\u0e22\u0e37\u0e19<br>\u0e40\u0e21\u0e37\u0e48\u0e2d\u0e17\u0e38\u0e01\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07\u0e40\u0e0a\u0e37\u0e48\u0e2d\u0e21\u0e16\u0e36\u0e07\u0e01\u0e31\u0e19 \u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e01\u0e47\u0e23\u0e39\u0e49\u0e2a\u0e36\u0e01\u0e16\u0e36\u0e07 \u201c\u0e04\u0e27\u0e32\u0e21\u0e43\u0e2a\u0e48\u0e43\u0e08\u201d \u0e17\u0e35\u0e48\u0e15\u0e48\u0e2d\u0e40\u0e19\u0e37\u0e48\u0e2d\u0e07\u0e43\u0e19\u0e17\u0e38\u0e01\u0e01\u0e32\u0e23\u0e2a\u0e37\u0e48\u0e2d\u0e2a\u0e32\u0e23<br>\u0e41\u0e25\u0e30\u0e19\u0e31\u0e48\u0e19\u0e04\u0e37\u0e2d\u0e2b\u0e31\u0e27\u0e43\u0e08\u0e02\u0e2d\u0e07 <strong>Customer Experience 360\u00b0<\/strong> \u0e17\u0e35\u0e48\u0e17\u0e33\u0e43\u0e2b\u0e49\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e40\u0e15\u0e34\u0e1a\u0e42\u0e15\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e22\u0e31\u0e48\u0e07\u0e22\u0e37\u0e19\u0e43\u0e19\u0e22\u0e38\u0e04\u0e14\u0e34\u0e08\u0e34\u0e17\u0e31\u0e25<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0e43\u0e19\u0e22\u0e38\u0e04\u0e17\u0e35\u0e48\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e2a\u0e25\u0e31\u0e1a\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07\u0e01\u0e32\u0e23\u0e2a\u0e37\u0e48\u0e2d\u0e2a\u0e32\u0e23\u0e44\u0e14\u0e49\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e2d\u0e34\u0e2a\u0e23\u0e30\u0e44&#8230;<\/p>\n","protected":false},"author":10,"featured_media":3023,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"normal","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"default","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[72],"tags":[34,181,171,172,180,37],"class_list":["post-2990","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-72","tag-contact-center","tag-customer-experience","tag-cx","tag-omnichannel","tag-omnichannel-crm","tag-37"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Omnichannel CRM : \u0e40\u0e0a\u0e37\u0e48\u0e2d\u0e21\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e17\u0e38\u0e01\u0e08\u0e38\u0e14\u0e40\u0e1b\u0e47\u0e19\u0e2b\u0e19\u0e36\u0e48\u0e07\u0e40\u0e14\u0e35\u0e22\u0e27 - techmatrix-asia<\/title>\n<meta name=\"description\" content=\"Omnichannel CRM \u0e23\u0e30\u0e1a\u0e1a\u0e17\u0e35\u0e48\u0e40\u0e0a\u0e37\u0e48\u0e2d\u0e21\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e08\u0e32\u0e01\u0e17\u0e38\u0e01\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07\u0e43\u0e2b\u0e49\u0e40\u0e1b\u0e47\u0e19\u0e2b\u0e19\u0e36\u0e48\u0e07\u0e40\u0e14\u0e35\u0e22\u0e27 \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e22\u0e01\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e41\u0e1a\u0e1a 360\u00b0 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content=\"Omnichannel CRM \u0e23\u0e30\u0e1a\u0e1a\u0e17\u0e35\u0e48\u0e40\u0e0a\u0e37\u0e48\u0e2d\u0e21\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e08\u0e32\u0e01\u0e17\u0e38\u0e01\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07\u0e43\u0e2b\u0e49\u0e40\u0e1b\u0e47\u0e19\u0e2b\u0e19\u0e36\u0e48\u0e07\u0e40\u0e14\u0e35\u0e22\u0e27 \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e22\u0e01\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e41\u0e1a\u0e1a 360\u00b0 \u0e41\u0e25\u0e30\u0e2a\u0e23\u0e49\u0e32\u0e07 Customer Experience \u0e17\u0e35\u0e48\u0e15\u0e48\u0e2d\u0e40\u0e19\u0e37\u0e48\u0e2d\u0e07\u0e08\u0e23\u0e34\u0e07\" \/>\n<meta property=\"og:url\" content=\"https:\/\/techmatrix-asia.com\/th\/\u0e1a\u0e17\u0e04\u0e27\u0e32\u0e21\/omnichannel-crm-\u0e23\u0e30\u0e1a\u0e1a\u0e17\u0e35\u0e48\u0e40\u0e0a\u0e37\u0e48\u0e2d\u0e21\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e25\/\" \/>\n<meta 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