Telephony systems can be integrated with computer systems via CTI (Computer Telephony Integration). Connecting FastHelp with telephony systems improves efficiency and delivers seamless customer service experiences.
Connect telephony systems with FastHelp for maximum efficiency
Instantly display the customer history screen when a call comes in.
Click to make outbound calls directly from the FastHelp screen.
View and search call history records (depending on PBX system).
Visual of Telephony-CTI Linkage Implementation
Reduce time spent searching for customer data with automatic Screen Popup.
Serve customers faster and with a more personalized experience.
Access customer data and contact history instantly.
Smoothly connect data between telephony systems and CRM.
Record call data and details quickly and accurately.
Extend capabilities without limits through an open API.
Contact us for information about features, pricing, and a free demo.