FastHelp is a CRM system provided by TechMatrix that specializes in contact center use across a broad range of industries and sizes. This leverages integrated management of customer information and omni-channel support to streamline operations.
FastHelp is designed to optimize company workflows and operational rules, facilitating post-implementation adoption and long-term integration.
FastHelp has been serving customers for around 30 years. It has evolved into a practical, feature-rich package. Integrates with PBX/CTI, generative AI, voice recognition, and other peripheral technologies as standard.
Featuring an easy-to-use design and intuitive interface to limit user fatigue, even after extended use. Equipped with workflow functions capable of handling even the most complex workflows.
New features are added once every quarter based on customer feedback. We also offer on-demand version upgrades — you can choose the timing of upgrades.
Integrated management of customer information and response histories across multiple channels, including phone, email and chat. Ensures issues are promptly escalated and data shared across the entire company.
We offer the peace of mind that comes from total involvement in everything from product development to implementation, and through to support. Made in Japan quality.
We have identified parts of contact center operations open for further streamlining, leading to the adoption of generative AI. We develop features leveraging AI agents and the latest technologies.
Visual of FastHelp Implementation
Comprehensive functions for contact center operations
Customize system screens to match your workflow. Hide unnecessary features, rearrange and change colors as needed.
A diverse set of knowledge search features that help agents respond to customer inquiries accurately and smoothly.
Set multi-level alerts to efficiently process large volumes of inquiries. No response is ever overlooked.
View statistical data from multiple sources simultaneously, visualizing KPIs and key metrics.
Manage inquiries from phone, email, fax, website, chat, SNS and other channels in an integrated manner.
Essential security functions for remote work setups, such as operators working from home.
Manage basic customer information including name, address, phone number, attributes and preferences.
Outbound function for phones and emails.
Exchange chat messages between operators and supervisors. Aids non-verbal communication and links to reference information within the system.
Track complete ticket (case) histories throughout the resolution process.
Batch import and export data to and from the system.
Create and reference Digital Talk Scripts in FastHelp for consistent customer interactions.
Separate tenants to allow different workgroups to operate independently in a single system.
Workflow function for approval requests from operators to supervisors, supporting complex processes.
Used when responses cannot be completed with a single answer, escalating to specialists.
Provides supervisors an overview of ticket reception and processing within the contact center.
Take notes of callbacks, work deadlines, and appointments to manage your schedule so nothing gets missed.
Link to CTI systems, phone recording devices, and voice recognition systems from third-party providers.
Form data links with other systems and bring up external system screens using items registered in FastHelp.
FastHelp is available as an on-premises software package or as a cloud service, depending on user preferences. The cloud service, FastCloud, provides affordable, quick, and flexible access to system functions.
Yes, FastHelp supports FastGenie, a suite of Generative AI functions that help summarize conversations, search for answers, and improve agent efficiency.
FastHelp is used by a broad range of companies across various industries and sizes. It is particularly well regarded for its ease of use, rich feature set, and technical support before and after implementation.
Contact us for information about features, pricing, and a free demo.