FastAnswer is an FAQ knowledge system provided by TechMatrix. This optimizes responses to "Frequently Asked Questions" and streamlines customer service operations, the preparation, search, and management of large volumes of FAQ and knowledge items.
FastAnswer makes it possible to manage knowledge items in the contact center and FAQ sites for general customers, within a single system.
Compile feedback retrieved by the contact center as FAQ knowledge items. Use this as FAQ knowledge that will serve to benefit others.
Developed to resolve issues in FAQ management — making it easier to find relevant FAQ knowledge, creating helpful FAQ knowledge, and keeping FAQ knowledge up to date.
Integrated management of all information needed to resolve issues, such as FAQs, manuals and other documents, and information found on websites and Intranet sites as knowledge items.
Use internal FAQ knowledge items and "Frequently Asked Questions" on company websites independently. Perform integrated management of multiple sites on a single system.
Easy-to-use interface that dramatically improves the efficiency and productivity of screen operators. Also comes with easy-to-use support features for site administrators.
TechMatrix develops the software in-house, and provides implementation and support services. Regular feature updates and on-demand version upgrades available.
Visual of FastAnswer Implementation
Comprehensive functions for FAQ and knowledge base management
Rich array of search functions so users can find information regardless of their searching ability.
Manage manuals and documents from internal file servers as knowledge items. Search across FAQs and documents simultaneously.
Robust UI that reduces admin workload, enabling creation of expressive knowledge items without HTML knowledge.
Multi-faceted analysis and visualization of FAQ knowledge usage to aid the PDCA cycle.
Manage multiple knowledge sites in a single system with responsive display optimized for PCs and smartphones.
Ongoing FAQ maintenance and care service to ensure data accuracy and relevance.
Manage inquiries in Q&A format, including branching/selection-type FAQ knowledge items.
Display candidate keywords and knowledge items as suggestions while typing in the search field.
Set templates for creating new knowledge items for each knowledge category and type.
Incorporate necessary SEO measures to feature knowledge items high in search engine rankings.
Upload HTML and CSS files to change the FAQ website design to your original design.
Create web forms for inquiries and questionnaires. When linked with FastHelp, inquiries are automatically registered as tickets.
FastAnswer is available as an on-premises software package or as a cloud service. The cloud service, FastCloud, provides affordable, quick, and flexible access to system functions.
Yes, FastAnswer supports FastGenie which enhances FAQ search accuracy and automatically generates FAQ content from existing data.
FastAnswer is used by companies across various industries and sizes, for both internal organizational FAQs and customer-facing FAQ websites.
Contact us for information about features, pricing, and a free demo.